Some banks take time to process refund requests. If you haven’t received your refund within five working days, contact us and we will confirm if it has been submitted to your payment provider. You will receive confirmation via email and the credit will be automatically applied to your account. Please wait for approval from our customer service team before sending back any merchandise.Approved refunds will be submitted to your original payment provider within three working days of receiving the return item. If you feel this applies to a card you have purchased, email within 3 days of delivery to resolve the issue via exchange or refund. The only exception to this policy is if you have received a card in a condition inconsistent with the guidelines of our Grading Policy. If you need help finding the contact information for the manufacturer, you may call or email Sword and Board and we will be happy to assist you.ĭue to the fluidity of the collectible gaming market, we are unable to accept returns on singles, including Magic: The Gathering and Star Wars Destiny. If a sealed product contains missing or damaged parts, you will have to contact the manufacturer to correct the problem. ![]() The restocking fee is waived if store credit is elected as the refund method. All returns are subject to a 15% restocking fee. Sword and Board does not cover shipping costs on returns. Sword and Board will accept returns on all unopened products within 2 weeks of delivery. ![]() Please email for approval before sending back merchandise.
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